Question 1

Are your therapists vetted?

Accepted Answer

Every YUHU therapist is hand-selected, ID-verified, insured and holds recognised qualifications. We share their full profile before each visit.

Question 2

Is my privacy respected during in-room sessions?

Accepted Answer

Always. Our therapists follow strict discretion protocols and never share guest details. Sessions are private and never recorded.

Question 3

What if I'm not comfortable with the therapist?

Accepted Answer

Tell our concierge and we'll reassign or refund immediately. Your comfort sets the standard.

Question 4

How do I book a session?

Accepted Answer

Choose a service, share your dates and location, and our concierge confirms within minutes via WhatsApp or email.

Question 5

How far in advance should I book?

Accepted Answer

Twenty-four hours is ideal for the best selection. Same-day requests are usually accommodated where availability allows.

Question 6

Can I cancel or reschedule?

Accepted Answer

Yes — free of charge up to 12 hours before your session. Inside that window a 50% fee applies.

Question 7

What services can I combine in one visit?

Accepted Answer

Massage, beauty treatments and personal training can be sequenced back-to-back, including couples and group formats.

Question 8

Do you offer treatments for couples or groups?

Accepted Answer

Yes. We coordinate two or more therapists arriving together for villas, suites and private events.

Question 9

Which treatments are most requested by hotel guests?

Accepted Answer

Deep tissue and relaxing massage, express facials, and recovery sessions after travel or sport.

Question 10

Do you serve guests in hotels and private villas?

Accepted Answer

Yes — across hotels, boutique stays, villas, fincas, yachts and private residences.

Question 11

Will you coordinate with the hotel concierge?

Accepted Answer

Of course. We liaise with reception and concierge so the experience is seamless from arrival to set-up.

Question 12

What space is needed for in-room treatments?

Accepted Answer

Roughly 2 × 3 metres of clear floor. We bring the professional table, oils, towels and ambience.

Question 13

Which payment methods do you accept?

Accepted Answer

Major cards, bank transfer and select digital wallets. Cash is accepted on request.

Question 14

Is a deposit required to confirm?

Accepted Answer

A small deposit secures your appointment and is fully credited toward the final price.

Question 15

Is gratuity expected?

Accepted Answer

Never required. Therapists are paid premium rates; gratuity is welcomed but always optional.

Frequently Asked Questions

Trust & Safety